Privacy Policy

Effective Date: 29, October, 2025

Be Here (“we”, “our”, or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and share your personal information when you access or use our website, mobile app, and related services (the “Service”).

1. What Data We Collect

a. Account Information

Name, username, email address, password, and profile information you provide when you create an account.
Contact details and other information you provide via settings or support.

b. Payment and Transaction Data

Payment information (e.g., credit/debit card data or bank details) provided for subscriptions, tips, or purchases. Collected and processed by third-party payment processors.
Transaction records and history of purchases, tips, or subscriptions.

c. Uploaded/Generated Content

Audio, video, text, images, or other media that you upload, broadcast, or generate using the Service.
Chat messages, comments, and other interactive content.

d. Usage and Device Data

IP address, device identifiers, operating system, browser type, settings, and language.
Log information about usage (e.g., access times, pages viewed, referring URLs, streaming/viewing activity).
Device and connection information, including mobile device characteristics and network details.
Cookies, pixels, and similar tracking technologies (see Section 6).

e. Location Data

Approximate location inferred from IP address or device data (never precise GPS unless you explicitly grant permission).

f. Communications

Correspondence with customer support or participation in surveys and promotional activities.

g. Other Sources

Information obtained from third-party providers (e.g., analytics partners, advertising networks, or social logins), in accordance with their privacy practices and your settings with them.

2. How We Use Your Data

To provide and operate the Service
To create and manage your account
To process payments and transactions
To personalize your experience (e.g., recommendations, saved info)
For authentication and security (e.g., fraud detection, account protection)
To communicate about the Service, updates, and offers
To monitor, analyze, and improve the Service (including for troubleshooting and analytics)
For legal, regulatory, and security requirements
To protect our users and enforce our Terms of Service

3. Sharing Your Data

We may share your information:

Service Providers & Partners: With trusted service partners (e.g., payment processors, hosting, analytics, content delivery, email, chat moderation tools), solely to provide our Service and fulfill contractual/legal obligations.
Third-Party Analytics: With analytics platforms that help us measure usage and improve the Service (e.g., Google Analytics, Sentry, Amplitude).
CDN/Infrastructure: With providers who deliver and secure our streams/media (e.g., Vercel, AWS, Cloudflare).
Legal & Regulatory: To comply with applicable law and governmental requests, or to enforce our rights.
Business Transfers: In connection with a merger, acquisition, reorganization, or sale of assets, with prior notice as required by law.
With Your Consent: Where you ask us to share or disclose information (e.g., linking social accounts).

We do not sell your personal information or permit its use for third-party marketing without your explicit consent.

4. Data Storage and Security

Data is stored securely using industry-standard encryption and access controls. Our data centers are located in [Canada/United States/Other].
Payment card information is never stored on our servers. Payments are securely processed by PCI-DSS compliant providers (e.g., Stripe, PayPal, Apple/Google Pay) according to their privacy policies.
We use organizational and technical safeguards to protect data from unauthorized access, misuse, or disclosure.
We periodically review security practices and train staff on data privacy.

5. International Data Transfers

Your data may be transferred to, and maintained on, servers outside your province, state, or country—but will always be protected as described here and in compliance with applicable privacy laws (including GDPR and PIPEDA). When transferring data internationally, we use legally-required mechanisms (e.g., Standard Contractual Clauses).

6. Cookies and Tracking Technologies

Our Service uses cookies, pixels, and similar tracking tools to enable core functionality, remember preferences, analyze traffic, and deliver a better experience.
Third-party providers (analytics, ads, CDN) may also set cookies as described in their policies. You can control cookies from your browser settings and opt out of analytics where supported.

7. Your Privacy Rights

a. If you are in the European Economic Area (GDPR):

Access: Obtain a copy of your personal data held by us.
Correction: Update incorrect or incomplete personal data.
Erasure: Request deletion of your personal data (subject to retention obligations).
Restriction/Objection: Limit or object to how your data is processed.
Portability: Receive a copy of your data in a commonly used format.
Withdraw Consent: Where processing is based on consent, you may withdraw it at any time.
Lodge Complaint: File a complaint with a supervisory authority.

b. If you are in Canada (PIPEDA):

All of the above rights, as well as the right to challenge compliance with PIPEDA.

c. If you are in California (CCPA):

The right to request disclosure of the categories and specific pieces of personal information we have collected about you, the right to request deletion, the right to opt out of “sale” (we do not currently sell personal data), and the right to non-discrimination for exercising your privacy rights.

To exercise any rights, email us at support@thebehere.com. Identity verification may be required.

8. Data Retention

We retain your information as long as necessary to provide the Service, meet legal/regulatory requirements, resolve disputes, or enforce our agreements. You may request deletion as described above.

9. Children’s Privacy

The Service is not intended for children under 13. We do not knowingly collect personal information from children under 13. If you believe we have, please contact us and we will delete it.

10. Third-Party Services

Our Service may link to, or integrate with, third-party services. Their privacy practices are governed by their own policies—you should review those policies before using such services.

11. Changes to This Policy

We may update this Policy from time to time. If we make material changes, we will provide notice as required by law (e.g., via email or website notice). Continued use of the Service constitutes acceptance.

12. Contact Us

If you have questions, concerns, requests, or complaints about this Privacy Policy or our data practices, contact us at:

Be Here Streaming

support@thebehere.com

Note: This Privacy Policy is for informational purposes and does not constitute legal advice. Consult a qualified professional for guidance tailored to your business and jurisdiction.